Cookie Policy

Understanding how we use cookies on our website

Effective Date: March 20, 2026  |  Last Updated: March 20, 2026

This Cookie Policy explains how Heinrichs Software Solutions Company, LLC ("Company," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at heinrichstech.com (the "Site"). This policy should be read alongside our Privacy Policy, which explains how we use personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide information to website owners, and enable certain features.

Cookies can be "persistent" or "session" cookies:

  • Persistent cookies remain on your device for a set period or until you delete them
  • Session cookies are deleted when you close your web browser

Cookies can also be "first-party" (set by us) or "third-party" (set by other companies whose services we use).

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential Cookies (Strictly Necessary)

These cookies are required for the Site to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Cookie Name Provider Purpose Duration
hss_session heinrichstech.com Maintains user session state for logged-in users Session
hss_token heinrichstech.com Authentication token for secure access 7 days
cookie_consent heinrichstech.com Stores your cookie consent preferences 1 year

Analytics Cookies (Performance)

These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. This helps us improve our Site.

Cookie Name Provider Purpose Duration
_ga Google Analytics Distinguishes unique users by assigning a randomly generated number 2 years
_ga_* Google Analytics Used to persist session state 2 years
_gid Google Analytics Distinguishes users 24 hours
_gat Google Analytics Used to throttle request rate 1 minute

We use Google Analytics 4 (GA4) to analyze traffic and usage patterns. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. For more information, see Google's Privacy Policy.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences. If you do not allow these cookies, some features may not function properly.

Cookie Name Provider Purpose Duration
hss_chatbot_session heinrichstech.com Maintains chatbot conversation state Session
hss_chatbot_minimized heinrichstech.com Remembers if user minimized the chatbot widget Session
theme_preference heinrichstech.com Stores user's display preference (if applicable) 1 year

3. Similar Technologies

In addition to cookies, we may use the following similar technologies:

  • Local Storage: We use browser local storage to store data locally on your device, such as authentication tokens and user preferences. Unlike cookies, local storage data is not sent to our servers with every request.
  • Session Storage: Similar to local storage but cleared when you close your browser. Used for temporary data during your browsing session.
  • Pixel Tags / Web Beacons: Small graphic images that may be included in our marketing emails to track whether emails are opened and links are clicked.

4. Third-Party Cookies

Some cookies on our Site are placed by third parties. We use services from the following third parties that may set cookies:

We do not control how these third parties use cookies. Please review their privacy policies for more information.

5. Your Cookie Choices

You have several options for managing cookies:

5.1 Cookie Consent Banner

When you first visit our Site, you will see a cookie consent banner that allows you to accept or customize your cookie preferences. You can change your preferences at any time by clicking the button below:

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Here are links to instructions for common browsers:

Note: If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly.

5.3 Google Analytics Opt-Out

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our Site does not currently respond to DNT signals, as there is no industry standard for compliance. However, you can use the other methods described above to manage your privacy preferences.

6. Cookies and Mobile Apps

If we offer mobile applications in the future, they may use similar technologies such as device identifiers, SDKs, and local storage. This Cookie Policy will be updated to reflect any such technologies.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or other reasons. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Heinrichs Software Solutions Company, LLC
Florida, USA
Email: contact@heinrichstech.com