How we collect, use, and protect your information
Effective Date: March 20, 2026 | Last Updated: March 20, 2026
Heinrichs Software Solutions Company, LLC ("Company," "we," "us," or "our") is a Florida limited liability company. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heinrichstech.com (the "Site"), use our AI chatbot services, or engage with us in other ways.
By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our Site, we automatically collect certain information about your device and usage, including:
When you or your website visitors interact with AI chatbots we provide or manage, we may collect:
For our business clients: You are responsible for providing appropriate disclosures to your website visitors about data collection through your chatbot, and we process this data on your behalf as a data processor.
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide, operate, and maintain our services | Contract performance |
| To process transactions and send related information | Contract performance |
| To create and manage your account | Contract performance |
| To respond to inquiries and provide customer support | Legitimate interest |
| To send administrative information (updates, security alerts) | Contract performance / Legitimate interest |
| To send marketing and promotional communications (with consent) | Consent |
| To improve and personalize our services | Legitimate interest |
| To analyze usage and trends to improve user experience | Legitimate interest |
| To detect, prevent, and address fraud or security issues | Legitimate interest / Legal obligation |
| To comply with legal obligations | Legal obligation |
We may share your information in the following circumstances:
We work with third-party companies to help us operate our business and provide services. These service providers include:
These providers are contractually bound to protect your information and only use it for the services they provide to us.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
We may share your information with third parties when you have given us explicit consent to do so.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Depending on your location, you may have certain rights regarding your personal information:
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, please contact us using the information provided in Section 11.
If you are located in the EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, or erase your data, and the right to restrict or object to processing. To exercise these rights, please contact us using the information provided in Section 11.
We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. For detailed information about the cookies we use, why we use them, and how you can control them, please see our Cookie Policy.
Our Site may contain links to third-party websites, products, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information immediately. If you believe we have collected information from a child under 18, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For material changes, we may also provide notice through email or a prominent notice on our Site. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:
Heinrichs Software Solutions Company, LLC
Florida, USA
Email: contact@heinrichstech.com
We will respond to your request within 30 days, or sooner as required by applicable law.
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our Site does not currently respond to Do Not Track signals, as there is no common industry standard for compliance. However, you can manage your cookie preferences through your browser settings or our cookie consent tool.