Privacy Policy

01 Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Register for an account or sign up for a trial
Subscribe to our services or make a purchase
Fill out a contact form or request a quote
Interact with our AI chatbot on the Site
Subscribe to our newsletter or marketing communications
Apply for employment through our careers page
Communicate with us via email, phone, or other means

This information may include:

Identity Data: Name, business name, job title
Contact Data: Email address, phone number, mailing address
Account Data: Username, password, account preferences
Financial Data: Payment card details, billing address (processed securely through Stripe)
Business Data: Website URL, business type, service requirements
Communication Data: Content of messages sent through our contact forms or chatbot

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

Device Data: IP address, browser type and version, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
Location Data: General geographic location based on IP address
Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

1.3 Information from AI Chatbot Interactions

When you or your website visitors interact with AI chatbots we provide or manage, we may collect:

Conversation content and history
User-provided information during conversations (e.g., name, email, questions)
Session data and interaction patterns
Feedback and ratings provided about chatbot responses

For our business clients: You are responsible for providing appropriate disclosures to your website visitors about data collection through your chatbot, and we process this data on your behalf as a data processor.

02 How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis
To provide, operate, and maintain our services	Contract performance
To process transactions and send related information	Contract performance
To create and manage your account	Contract performance
To respond to inquiries and provide customer support	Legitimate interest
To send administrative information (updates, security alerts)	Contract performance / Legitimate interest
To send marketing and promotional communications (with consent)	Consent
To improve and personalize our services	Legitimate interest
To analyze usage and trends to improve user experience	Legitimate interest
To detect, prevent, and address fraud or security issues	Legitimate interest / Legal obligation
To comply with legal obligations	Legal obligation

03 How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party companies to help us operate our business and provide services. These service providers include:

Amazon Web Services (AWS): Cloud hosting and infrastructure
Stripe: Payment processing
Google Analytics: Website analytics
AI Providers (OpenAI, Anthropic, Google): AI model services for chatbot functionality
Email service providers: For transactional and marketing emails

These providers are contractually bound to protect your information and only use it for the services they provide to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

04 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Account Data: For the duration of your account plus 3 years after closure
Transaction Data: 7 years for tax and accounting purposes
Chatbot Conversation Data: 90 days for analytics purposes, unless you request deletion
Marketing Data: Until you unsubscribe or request deletion
Analytics Data: 26 months (Google Analytics default)

05 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest
Secure cloud infrastructure (AWS) with SOC 2 compliance
Access controls and authentication requirements
Regular security assessments and monitoring
Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

06 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 All Users

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Opt-Out: Unsubscribe from marketing communications at any time

6.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information (Note: We do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 11.

6.3 European Economic Area (EEA) Residents

If you are located in the EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, or erase your data, and the right to restrict or object to processing. To exercise these rights, please contact us using the information provided in Section 11.

07 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. For detailed information about the cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

08 Third-Party Links

Our Site may contain links to third-party websites, products, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

09 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information immediately. If you believe we have collected information from a child under 18, please contact us.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For material changes, we may also provide notice through email or a prominent notice on our Site. We encourage you to review this Privacy Policy periodically for any changes.

11 Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:

Heinrichs Software Solutions Company

Florida, USA

Email: contact@heinrichstech.com

We will respond to your request within 30 days, or sooner as required by applicable law.

12 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our Site does not currently respond to Do Not Track signals, as there is no common industry standard for compliance. However, you can manage your cookie preferences through your browser settings or our cookie consent tool.